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Toce Performance Support

Returns & Lifetime Warranty

Need to return an order or having an issue with your Toce product? We've separated the two processes below so we can get you to the right place and get everything handled as quickly as possible.

Returns

Need to Return Something?

If you purchased an item and need to return it, please contact our team with your order number and the reason for the return.

We'll review the order and provide return instructions before anything is sent back to us.

Email Us About a Return

Lifetime Warranty

Something Wrong With Your Toce Product?

Toce Performance stands behind the products we manufacture. If you're experiencing a possible manufacturing defect, start a warranty request and we'll review it with you.

Our warranty request system creates a trackable order in our system so your original purchase, current shipping information, and warranty request can all be kept together.

Start Warranty Request

Returns & Cancellations

Return Policy

Return and cancellation requests must be made within 30 days of the original ship date. Please contact us before sending anything back so we can review the order and provide the correct return instructions.

Items should be returned clean, complete, and in resellable condition.
Installed, used, worn, scratched, damaged, modified, or incomplete items may be subject to a reconditioning or restocking fee depending on the work required to restore the product.
Original shipping charges are non-refundable unless the return is the result of an error by Toce Performance.
Return shipping is generally the customer's responsibility unless otherwise authorized by Toce Performance.
Products that have been custom modified, refinished, altered, or made specifically at the customer's request may not be eligible for return.

Please Contact Us Before Shipping a Return

Include your order number and a brief explanation of what you would like to return. Our team will respond with the appropriate instructions.

Toce Lifetime Warranty

We Stand Behind What We Build

Toce Performance warrants Toce-manufactured products against manufacturing defects for the life of the product.

Since our exhaust systems and components are manufactured in-house, warranty requests are reviewed directly by the people who know the product. If something doesn't seem right, submit a warranty request and give us the opportunity to determine what happened and how we can best resolve it.

Start Your Request

Open our $0 warranty request item and add it to your cart.

Complete Checkout

Enter your current name, shipping address, phone number, and email during checkout.

Tell Us About It

In the order comments, include your original order number, original purchase email, motorcycle information, and a brief description of the issue.

We Review It

Our team reviews the request and will contact you if we need photos, additional information, or the component returned for inspection.

Important: A Warranty Request Is Not an Automatic Replacement

Completing the warranty checkout creates your warranty request and gives us the information needed to review the issue. It does not automatically authorize a replacement product.

Depending on the issue, we may request additional information, photos, video, or ask that the affected component be returned to Toce Performance for inspection.

What Our Warranty Covers

Our lifetime warranty covers failures determined to be the result of a manufacturing defect in a Toce-manufactured product.

Manufacturing-related weld or component failure
Cracking or breakage caused by a manufacturing defect
Defective Toce-manufactured components
Powder-coat or finishing failure determined to be related to our manufacturing or finishing process

What Is Not a Manufacturing Defect

Damage caused by installation, modification, misuse, or outside conditions is not covered as a manufacturing defect.

Improper installation or alignment
Over-tightened hardware, clamps, or fasteners
Cut, pinched, severed, or modified wiring
Cut or modified electrical connectors
Modified exhaust components
Accident, impact, crash, or external damage
Improper maintenance
Abrasive chemicals or harsh cleaners
Pressure washing damage
Normal wear, cosmetic wear, or normal discoloration from use

Repair or Replacement

When a manufacturing defect is confirmed, Toce Performance will determine whether the affected component should be repaired or replaced based on the nature of the issue.

If damage is determined to be installation-related, modified, accidental, or otherwise outside of warranty coverage, that doesn't necessarily mean we can't help. Whenever reasonably possible, we'll work with you to repair or refinish the affected component rather than requiring you to purchase an entirely new system. Repair or refinishing charges may apply.

Sending a Warranty Item to Toce

Please do not ship a warranty item to us until requested or authorized by our team. Many issues can be reviewed before the product ever needs to be shipped.

If we ask you to send a component to us, packages should be properly packed and insured for the full replacement value of the contents. Toce Performance cannot assume responsibility for packages that are lost or damaged before they are received at our facility.

Customers may be responsible for shipping the item to Toce Performance for inspection. Approved warranty repairs or replacements are generally returned using standard ground service unless another arrangement has been made.

Products Made By Other Manufacturers

Toce Performance's lifetime warranty applies to products manufactured by Toce Performance. Products manufactured by another company are subject to that manufacturer's warranty terms.

We will make reasonable efforts to assist our customers with a third-party manufacturer warranty when possible, but Toce Performance does not extend additional warranty coverage to products we did not manufacture.

Ready to Get Started?

Submit Your Warranty Request

Have your original order number handy. You'll enter your current shipping information during checkout and provide your original purchase details and issue description in the order comments.