The Fine Print Stuffs, Just Larger and Easier to Read

Basic Policies

INTERNATIONAL ORDERS MUST PAY WITH PAYPAL ONLY -- CREDIT CARDS WILL BE DECLINED.

ALL ORDERS REQUIRE A SIGNATURE AT TIME OF DELIVERY NO SPECIAL CIRCUMSTANCES.

IF YOUR BILLING ADDRESS IS DIFFERENT THAN YOUR SHIPPING ADDRESS, WE MAY REQUIRE PROOF OF ID.

THIS IS DUE TO HIGH AMOUNTS OF FRAUDULENT CREDIT CARD ORDERS. YOU'RE WELCOME TO CHECKOUT VIA PAYPAL INSTEAD TO AVOID THIS FROM TAKING PLACE

 

DOMESTIC ORDER POLICIES:
By making your purchase, you are agreeing to purchase postage from USPS or FedEx, which are both third party shipping companies separate from Toce Performance. Our building/handling time is typically 2-3 business days, as some of our kits are built to order and we do get backed up from time to time.  If overnight shipping is an option for you during checkout, please be mindful of this, and we will ship your product overnight the moment it's able to be shipped. Shipping times vary based on the shipping method selected. Toce Performance is not responsible for USPS or FedEx delays or errors. Once the item is shipped and the tracking information has been provided, please contact USPS, or FedEx if any issues arise with the delivery of your package. If a wrong address is provided by the customer, we will only grant a refund once the package is returned to us. Toce Performance is not responsible for any issues from purchasers using different Billing and Shipping Addresses. Shipping costs due to cancellations will not be refunded, and are only refunded due to manufacturer defects (upon inspection) or shipment of the wrong item.  Toce Performance does not guarantee delivery time frames. If a delivery is made outside of the estimated time frame, or the tracking information shows delivered but you cannot find the item on your property, you must contact USPS, or FedEx for further information. Toce Performance ships every order over $100 with signature requirements upon delivery. No refund will be given for USPS or FedEx delays or lost items unless an insurance claim is filed and paid for by the carrier. It is your responsibility to check the legality of these parts in your state. Please see the Returns sections for more details. Please check your local DOT laws before purchasing. 

INTERNATIONAL ORDERS POLICIES:
We are not responsible for customs delays, carrier delays, or import fees. We ship to over 200 countries and as a small business cannot inform ourselves on all customs for each one, but rather rely on the purchaser to know their own laws.  By placing your order you are accepting the risks associated with an international purchase. This can also be an issue if the package is rejected from your country.  Toce Performance cannot suffer the expense of shipping packages to and from your country in the event you purchased something that is illegal or unable to be imported into your country.  USPS and FedEx delivery times are estimations only. DELAYS MAY OCCUR. This is not something we can predict or control. It is your responsibility, and your responsibility only, to look into possible causes of delays once the item is in transit to you. Please note that all charges are in US Dollars. We will only ship to certain countries via USPS Priority Mail International, DHL or an applicable FedEx Option. We are required by law to report accurate information on customs forms.
We will not mark items as "gifts" or fabricate costs on forms 
Shipping costs due to cancellations will not be refunded, and are only refunded due to manufacturer defects (upon inspection).  Toce Performance does not guarantee delivery time frames. If a delivery is made outside of the estimated time frame, or the tracking information shows delivered but you cannot find the item on your property, you must contact USPS or FedEx for further information. Toce Performance ships every order over $100 with signature requirements upon delivery. No refund will be given for USPS, DHL, or FedEx delays or lost items unless an insurance claim is filed and paid for by the carrier. It is your responsibility to check the legality of these parts in your Country in their entirety. We do not have Standard, Homoglation, or E numbers for any of our products are they are designed for track use only and do not meet any known set of emission standards for public or highway use. Please see the Returns sections for more details. Additional shipping charges may apply for larger international orders.

FRAUD SCREENING:
We generally ship all orders within 2-3 business days however, Toce Performance reserves the right to hold or cancel an order if fraudulent payment activity is suspected. Any shipment delays resulting from a hold are not grounds for shipping refunds, additional return time, or any other credits or exceptions, such examples would be the usage of different billing and shipping addresses, lack of contact information, or we are unable to reach you via the contact information you provided. If your order is canceled prior to shipment, a full refund will be issued back via your original payment method. If we do not receive the item back in it’s original state, we will not issue a refund, or charge a restocking fee. Please see the Returns sections for more details.

CANCELLATIONS:
By customer request: Orders can be canceled by customers so long as they have not been shipped for 100% money back. You must call in a cancellation request to our office before your order ships as items that are in stock typically ship the same day.
• We reserve the right to refuse service (including the cancellation of an order) to anyone, at any time, for any reason. Special Order "S-Logo" Systems will not be refunded once purchased. Refunds to an original payment method will be applied where applicable.
• We will cancel orders that are intended to be delivered to a shipping forwarding company, as well as hotels, motels, and other temporary locations. A full refund to the original payment method will be provided in this event.

RETURNS AND EXCHANGES:
We will accept returns within a 30-day window of purchase on uninstalled items minus the cost of shipping...
Please check that your order is complete and all items are working properly without damage within this time frame.
Orders outside of this window may be subject to a restocking fee considering almost all units are built to order.
Units that show signs of installation, wear or come back damaged are subject to upwards of a 30% restocking fee. 

Please fill out the return request form which can be found under the returns tab in your account.
Returns without a Return Merchandise Authorization number may be rejected.
All items must be returned in original condition and packaging including any hardware and instruction manuals.
We ask that you refuse the package when it's delivered to eliminate having to pay for shipping back to us.
Buyers are responsible for return shipping costs.

Original shipping costs will not be refunded as we already paid these to the carrier prior to your cancellation. 
Typical returns with items that have been opened, installed without damage, but returned nonetheless may incur a small restocking fee (typically around 10% of the item's value).
A higher restocking fee may apply if the item is returned without an RMA#, is damaged in any way, if any pieces are missing, if there's scratches, bumps, dents, or looks to have been run on the bike..
There have been instances that exhausts have been purchased, shipped, removed and replaced with junk and returned.  A note that we record and stamp our complete shipping department.  Anyone who may try to order something and return junk will be pursued to the highest extent of the law for fraud.

If a wrong item is received, we will rectify the situation at no cost to you by issuing you a return label for the package, and shipment of the correct part as soon as the item is returned and verified.

"You sold your bike and no longer need it" is something we see come in often for returns. Please understand that we are a business. If you order a part, and we ship it to you, please refuse the item so that it promptly gets returned to us, and know that we will provide a refund in this event, minus the shipping costs.

WARRANTY:
Toce Performance warranties all of its items against manufacturer defects indefinitely. Please will out the warranty form on the bottom of the page or located here. Once the part is returned to us, it will be inspected and either repaired or replaced. If the issue is caused by installation error or product modification (over-tightening, severed wires, cut plugs, etc.) we will do our best to repair the item for you, but replacements will only be issued if a manufacturer defect is detected.  This includes powder issues, cracks or breaks in components. You might be responsible for sending the item to us and we will ship it back to you. For products made by another manufacturer, Toce Performance does not express or imply any coverage beyond the manufacturer's stated warranty, if any.

COUPON CODES AND DISCOUNTS:
Coupon codes must be entered into the coupon code field at the time of checkout. PLEASE NOTE THAT ONCE YOUR ORDER SHIPS, NO DISCOUNTS CAN BE APPLIED, your order has been processed billed, and shipped. Special discounts including holiday sales and free shipping promotions cannot be applied retroactively. There are NO retroactive discounts on special bundles unless otherwise noted. The discount is only received when the bundle is purchased as a whole. There are also no substitutions. Discounts cannot be combined. If a coupon code is entered in for an item where we explicitly state that no discounts or coupons can be used, your order will be canceled. Please read specific ads for details and follow instructions for coupons and discounts to avoid disruption of your order.